Groovvey Logo

Terms of Service

Last updated: 12/16/2025

1. Acceptance of Terms

By accessing and using CRMPro ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our cloud-based CRM platform that provides customer relationship management, sales automation, marketing tools, and customer support services.

2. Description of Services

CRMPro provides:

  • Customer relationship management tools
  • Lead management and tracking systems
  • Sales opportunity management
  • Marketing campaign automation
  • Customer support and ticketing systems
  • Analytics and reporting tools
  • Integration capabilities with third-party applications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice to you.

3. Account Registration

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information remains accurate and up-to-date

4. Subscription & Billing

Payment Terms

  • Subscription fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We may change pricing with 30 days' notice
  • Failure to pay may result in account suspension or termination

Auto-Renewal

Your subscription will automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings.

5. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Transmit malicious code or conduct harmful activities
  • Send spam or unsolicited communications
  • Interfere with the Service's security or functionality
  • Access other users' accounts or data without authorization
  • Use the Service for illegal or fraudulent activities

6. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by CRMPro and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any data you upload to the Service. By using the Service, you grant us a non-exclusive, worldwide license to use your data solely to provide the Service to you.

7. Data Ownership & Security

You own all data you input into the Service, including customer information, sales data, and marketing content. We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security audits and monitoring
  • Access controls and authentication requirements
  • Backup and disaster recovery procedures

8. Confidentiality

We acknowledge that you may provide confidential information through the Service. We agree to maintain the confidentiality of such information and not disclose it to third parties except as necessary to provide the Service or as required by law.

9. Termination

Termination by You

You may terminate your account at any time by contacting customer support or through your account settings.

Termination by Us

We may terminate or suspend your account for violations of these Terms, illegal activities, or non-payment.

Effect of Termination

Upon termination, your access to the Service will cease, and we may delete your data after a reasonable retention period.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Merchantability and fitness for a particular purpose
  • Non-infringement of third-party rights
  • Uninterrupted or error-free operation
  • Security or freedom from viruses

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, data, or business opportunities
  • Business interruption or system downtime
  • Cost of substitute services

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

13. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through:

  1. Good faith negotiations between the parties
  2. Mediation if negotiations fail
  3. Binding arbitration if mediation is unsuccessful

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

15. Contact Information

If you have questions about these Terms, please contact us at:

Email: legal@crmproplatform.com

Address: [Your Company Address]

Phone: [Your Company Phone]